Event info
Date:02 Mar
Time:8:30 - 11:00
Venue:Medicon Valley Alliance, Copenhagen S

What’s next in digital customer engagement?

We are pleased to invite you to a special briefing in Copenhagen. An opportunity to get inspired and learn how new digital advancements such as virtual engagement technologies can enable you to meet new customer demands. Experience what other companies within and beyond pharma are doing right now to provide a more holistic customer experience.

Date: 2nd March 2018
Time: 8:30 – 11:00
Venue: Medicon Valley Alliance, Arne Jacobsens Alle 15 , 2300 Ørestad City, Copenhagen, Denmark, Meeting room: Oslo
Cost: Free, light breakfast will be served


Key take-aways

• Get inspired on how to challenge and re-think the customer experience that you provide.
• Learn how virtual customer engagements can make your campaigns more impactful.
• Explore new ways and new tools that will make your customer-facing teams more successful


Ian Golding  CEO and Founder, Customer Experience Consultancy Ltd

As a highly influential customer experience consultant and internationally renowned speaker, Ian advises leading companies on customer experience strategy and implementation. He has worked across multiple industries with customers including Abbvie, Deutsche Bank, GE, and Pfizer. During this session, Ian will inspire on the steps to ensure a connected customer experience.

Beth Wolff Head of Commercial Excellence, Nordics, Sandoz

Having worked within the life sciences for close to 15 years, Beth currently heads the Commercial Excellence team at Sandoz (part of Novartis) where she is responsible for identifying the most meaningful virtual engagement tools to meet new customer demands. During this session, Beth will share her hands-on experience with virtual engagements as well as her view on where multichannel is heading in the Nordics.

Lars U. Diemer Chief Executive Officer, Agnitio

Agnitio CEO with broad technology experience from leading roles in software innovators like McAfee and DtecNet, as well as big enterprises like Cisco and DHL. Based on Agnitio’s close relationships with leading life science companies, Lars will explain why virtual engagement provides new opportunities and how it can help accelerate growth. There will also be a short demo to see how it works.

In collaboration with: